退款政策 · Refund Policy
生效日期 Effective date: 2026-08-05 ｜ 运营者 Operator: TATASOCCER (tata.best) ｜ 联系 Contact: admin@tata.best
支付与退款由 Creem 作为记录商户处理。Payments and refunds are processed by Creem as Merchant of Record.
中文版
1. 总则
本站销售的是数字服务，付款后权益即时生效。我们理解数字商品的特殊性，因此在下述范围内提供退款保障。支付与退款由 Creem 作为记录商户（Merchant of Record）执行。
2. 可以退款的情形
- SVIP 会员：自付款之日起 14 天内，若你生成的 AI 分析不超过 3 次，可申请全额退款。
- AI 研判加油包：自付款之日起 14 天内，未使用的次数可按比例退款。
- 重复扣款：因系统故障导致的重复扣款，全额退还，不受时间限制。
- 权益未到账：付款成功但权益始终未发放且我们无法修复的，全额退款。
3. 不予退款的情形
- 超过 14 天的订单。
- SVIP 会员期内已生成超过 3 次分析。
- 已消耗的加油包次数。
- 因违反《服务条款》被封禁的账户。
- 以"分析不准""没有命中"为由的退款请求。本站已明确声明不保证准确性、不承诺命中率，分析结果本身不构成退款理由。
4. 如何申请
发送邮件至 admin@tata.best，注明订单号和退款原因。我们将在 5 个工作日内答复。审核通过后，退款由 Creem 原路退回你的付款账户，到账时间取决于你的发卡行，通常为 5–10 个工作日。
5. 退款后的权益处理
退款成功后，对应的会员时长或加油包次数将从你的账户中相应扣除。
6. 关于拒付
如果你对某笔扣款有疑问，请先联系我们。直接向发卡行发起拒付（chargeback）会导致账户被立即停用，且我们需要向支付服务商支付额外费用。绝大多数问题通过邮件沟通可以更快解决。
English version
1. Overview
We sell a digital service, and entitlements take effect immediately after payment. Recognising the nature of digital goods, we offer the refund protection described below. Payments and refunds are executed by Creem acting as Merchant of Record.
2. When you can get a refund
- SVIP membership: within 14 days of purchase, if you have generated no more than 3 AI analyses, you may request a full refund.
- AI Analysis Packs: within 14 days of purchase, unused credits are refundable on a pro-rata basis.
- Duplicate charges: duplicate charges caused by a system fault are refunded in full, with no time limit.
- Entitlement never delivered: if payment succeeded but the entitlement was never granted and we cannot fix it, we refund in full.
3. When we cannot refund
- Orders older than 14 days.
- SVIP memberships where more than 3 analyses have been generated.
- Credits already consumed.
- Accounts banned for breaching the Terms of Service.
- Requests based on analyses being "inaccurate" or "not correct". We state explicitly that we guarantee no accuracy and promise no hit rate; the content of an analysis is not by itself grounds for a refund.
4. How to request
Email admin@tata.best with your order number and the reason. We respond within 5 business days. Once approved, Creem returns the funds to your original payment method; arrival depends on your card issuer and typically takes 5–10 business days.
5. Effect on entitlements
After a refund is processed, the corresponding membership time or credits are deducted from your account.
6. About chargebacks
If you have a question about a charge, please contact us first. Filing a chargeback directly with your bank results in immediate account suspension and costs us additional fees from the payment provider. Almost every issue is resolved faster over email.